About Us

FAQ

We have answers to many frequently asked questions on our company, products, services, prices, and policies.

General Questions

Q1. What services and products does GBS Linens offer?

A1. GBS Linens is a full-service supplier of specialty tablecloths and chaircovers offering linen rental, sales, laundry, and restoration.

Q2. Why should I do business with GBS Linens?

A2. Since 1984, we have built a reputation for strong customer service, superior linen quality, a vast selection of fabrics and styles, and competitive pricing.

Q3. Where are your customers?

A3. Our customers are located across the U.S. and they use our linens for special events ranging from intimate family weddings to immense corporate functions.

Q4. I’ve heard that GBS Linens uses radio-frequency identification (RFID) technology. How does RFID help me?

A4. Yes, we pioneered the use of RFID within the specialty table linen industry. This technology helps YOU in the following ways:

  • Provides real-time inventory information for our customers upon placing an order and eliminates the long wait times due to stock checks.
  • Ensures customer orders are complete and accurate.
  • Saves labor expenses for our customers since they do not need to count linens back from their events.
  • Minimizes the mix-up of our rental linens with our customer’s linen.
  • Ensures the right colors and fabrics are washed together by automatically sorting linen.
Service and Product Questions

Q5. How many fabrics and styles does GBS Linens offer for rental?

A5. With eight warehouse facilities across the nation, we have a broad and deep linen rental inventory. We carry more than 400 different fabrics and styles which enables us to fulfill the design visions of our most creative clients.

Q6. Why should I launder my specialty linens with GBS Linens?

A6. Most importantly, we have the experience and equipment to ensure that your delicate linens are looking great and enjoy the longest life possible. Every item is packaged with its own hanger, clear bag, and color-coded size tag. And don’t forget, we offer a 2-day turnaround along with FREE pickup and delivery.

Q7. Where do you source your fabric from? Do you import fabrics?

A7. We source fabrics globally. We purchase many fabrics from domestic companies and some from companies all around the world. However, we are extremely selective with vendors in order to ensure their fabric meets our strict quality standards. In fact, we conduct extensive tests for fabric longevity, color consistency, shrinkage, stain release, and vendor reliability. Therefore, you can always rest assured that you will get a great product from GBS Linens.

Q8. Can GBS Linens make custom items for me?

A8. Yes! We operate three manufacturing centers in the U.S. We can design and manufacture a custom tablecloth or chaircover for your specific needs. We also have the ability to add customized identification and size labels. If you have something else in mind, please contact us. We’ve made many related products such as stage covers, trash can covers, jack stand covers, aprons, cocktail napkins, and drapery.

Q9. Will GBS linens help me setup the linens for my event?

A9. Yes, we offer “setup and strike” services in various parts of the country. Please contact the Customer Service department for further details.

Q10. How will I know if your chaircovers fit my specific chair?

A10. Since chairs come in all shapes and sizes, we recommend that you contact our Sales department. Our sales team will help you find the perfect fit. And of course, we can always custom manufacture chaircovers for your unique requirements.

Q11. What size tablecloth should I order for my table?

A11. The correct size depends upon your desired look for the table. We recommend that you contact our Sales or Customer Service department. They will be happy to help you select the right tablecloth. Alternatively, feel free to download our Table Matrix, a tool that will help you make the right choice.

Pricing Questions

Q12. Does your pricing include delivery?

A12. Yes. Our pricing includes ground shipping via a 3rd-party carrier OR pickup and delivery by our own delivery vehicle.

Q13. Do your chaircover rental prices include the sash?

A13. Yes! Our Solid Polyester chaircover prices include a Solid Polyester or Organza sash at no additional charge. Our Specialty chaircovers include ANY sash at no additional charge.

Policy Questions

Q14. What is your rental period for linens?

A14. Our rental prices include a 7-day rental period! Most other rental firms require daily or 3-day rental fees.

Q15. Will I be billed if I don’t use some of the linens for my event?

A15. Although most linen companies do not offer credit for ununsed and/or returned rental linen, GBS does! If an order is cancelled either on the day of delivery or the linens are returned unused within the 7 day rental period, a 75% restocking fee will be charged.